Refund Policy

You can request a full refund of a credit purchase within 14 days of the purchase date, as long as none of the credits from that purchase have been used. If some have been used, we refund the unused part of that purchase.

• Credits that have already been used for API requests or platform fees.
• The payment processing fee charged on a purchase. When we refund a whole purchase within the refund window because none of its credits were used, we refund this fee too.
• Free trial credit ($1) and any promotional credit.
• Purchases older than 14 days, except where the law gives you a longer right, or where we discontinue the Service or close your account without a breach of our Terms, in which case we refund all unused purchased credits.
• Usage billed directly by your own model provider when you bring your own keys. Contact that provider for those charges.

If you were charged for requests that failed because of a fault on our side, email us and we will restore the credits to your balance.

Email [email protected] from the address on your account with your order number (from your payment receipt). Our payment provider issues the refund to your original payment method, usually within 5 to 10 business days after we approve it. The refunded credits are removed from your balance.

You have a 14-day right to withdraw from a purchase. By starting to use purchased credits within that period, you ask us to begin providing the Service immediately, and you will not receive a refund for credits you have already used.